Interpreter/Scheduler Specialist

Interpreter/Scheduler Specialist

This position involves working closely with CIRS team members to effectively coordinate and fill interpreting assignments. This position is responsible to manage the following three responsibilities 1) arranges/schedules sign language interpreter services, 2) interprets last minute and urgent interpreting requests, and 3) supports CIRS program efforts as needed.   

Key Success Factors

  • Superior ability to prioritize, focus, anticipate needs, and meet deadlines.
  • Ability to apply self to learning and apply technical skills.
  • Ability to quickly learn and use new technology software applications.
  • Positive telephone, email, and other communication skills.
  • Cooperative team player.
  • Flexible and willing to help other departments as needed.
  • HASA cheerleader with an ability to ‘elevator pitch’ - “HASA know-it-all.”
  • Enjoys engaging and interacting with a variety of people.
  • Desire and ability to provide exceptional customer service.
  • Embraces change and complexity.
  • Appreciates accountability and independent responsibilities.
  • Likes to stay busy, takes the initiative, and wants to be involved in projects to their completion.
  • A general and growing knowledge of HASA’s products and services.
  • Ability to promote an atmosphere of cooperation and mutual support.
  • Experience working for a nonprofit organization a plus; willingness to foster an environment of general delightfulness required.
  • Exceptional customer service skills.
  • Ability to work independently and effectively.
  • Ability to maintain a high level of confidentiality.
  • High level of self-awareness and cultural competence.
  • Ability to function effectively in a fast paced and changing environment with multiple priorities and objectives.

Responsibilities

  • Work closely with and assists with CIRS ancillary services, e.g., scheduling, interpreting, and CIRS projects.
  • Coordinate sign language interpreter services with the CIRS scheduling team, as well as efforts to improve scheduling and interpreting services.
  • Identify and resolve problems as they relate to scheduling and interpreting services.
  • Coordinate with CIRS team members for coverage of the 24/7/365 Emergency On-Call schedule; responds to emergency calls during scheduled timeframes.
  • Maintain and update information in databases to ensure interpreters’ compliance with various guidelines.
  • Develop and provide reports as needed.
  • Follow policies and procedures of the CIRS program.
  • Attend staff meetings of the CIRS program.
  • Ability to learn and leverage new systems quickly to improve operations.
  • Establish and maintain effective respectful working relationships with internal customers, agency partners, and department staff.
  • Perform related duties as assigned.

Key Performance Indicators

  • Low error rates and overall quality of work output
  • Prompt and efficient handling of correspondence/reports
  • Prompt and accurate response to stakeholders
  • All confidential work handled appropriately
  • Motivating and effective management skills
  • Integration into the team
  • Ability to work independently
  • Participation in organization-wide initiatives

Qualifications

  • Completion of an Interpreter Training Program or three years of experience as a sign language interpreter.
  • Certification is required, e.g., NIC Certification.
  • Legal, social work, and/or medical experiences are preferred.
  • Must be able to attain government clearance, pass a background check, and drug screening.
  • Must have reliable transportation.
  • Ability to organize work, prioritize tasks, and meet deadlines.
  • Exceptional verbal and written communications skills.
  • Ability to identify problems, research alternatives, and resolve them.
  • Advanced MS Office skills, Google Suite skills, and expertise with email and the web.
  • Ability to manipulate 25 lbs.; sit, stand, or bend for long periods of time.
  • Strong interpersonal and relationship building skills.

HASAHarry and Jeanette Weinberg Building 5900 Metro Drive Baltimore, MD 21215 410.318.6780