This position involves working closely with CIRS team members to effectively coordinate and fill interpreting assignments. This position is responsible to manage the following three responsibilities 1) arranges/schedules sign language interpreter services, 2) interprets last minute and urgent interpreting requests, and 3) supports CIRS program efforts as needed.
Key Success Factors
- Superior ability to prioritize, focus, anticipate needs, and meet deadlines.
- Ability to apply self to learning and apply technical skills.
- Ability to quickly learn and use new technology software applications.
- Positive telephone, email, and other communication skills.
- Cooperative team player.
- Flexible and willing to help other departments as needed.
- HASA cheerleader with an ability to ‘elevator pitch’ - “HASA know-it-all.”
- Enjoys engaging and interacting with a variety of people.
- Desire and ability to provide exceptional customer service.
- Embraces change and complexity.
- Appreciates accountability and independent responsibilities.
- Likes to stay busy, takes the initiative, and wants to be involved in projects to their completion.
- A general and growing knowledge of HASA’s products and services.
- Ability to promote an atmosphere of cooperation and mutual support.
- Experience working for a nonprofit organization a plus; willingness to foster an environment of general delightfulness required.
- Exceptional customer service skills.
- Ability to work independently and effectively.
- Ability to maintain a high level of confidentiality.
- High level of self-awareness and cultural competence.
- Ability to function effectively in a fast paced and changing environment with multiple priorities and objectives.
- Work closely with and assists with CIRS ancillary services, e.g., scheduling, interpreting, and CIRS projects.
- Coordinate sign language interpreter services with the CIRS scheduling team, as well as efforts to improve scheduling and interpreting services.
- Identify and resolve problems as they relate to scheduling and interpreting services.
- Coordinate with CIRS team members for coverage of the 24/7/365 Emergency On-Call schedule; responds to emergency calls during scheduled timeframes.
- Maintain and update information in databases to ensure interpreters’ compliance with various guidelines.
- Develop and provide reports as needed.
- Follow policies and procedures of the CIRS program.
- Attend staff meetings of the CIRS program.
- Ability to learn and leverage new systems quickly to improve operations.
- Establish and maintain effective respectful working relationships with internal customers, agency partners, and department staff.
- Perform related duties as assigned.
Key Performance Indicators
- Low error rates and overall quality of work output
- Prompt and efficient handling of correspondence/reports
- Prompt and accurate response to stakeholders
- All confidential work handled appropriately
- Motivating and effective management skills
- Integration into the team
- Ability to work independently
- Participation in organization-wide initiatives
- Completion of an Interpreter Training Program or three years of experience as a sign language interpreter.
- Certification is required, e.g., NIC Certification.
- Legal, social work, and/or medical experiences are preferred.
- Must be able to attain government clearance, pass a background check, and drug screening.
- Must have reliable transportation.
- Ability to organize work, prioritize tasks, and meet deadlines.
- Exceptional verbal and written communications skills.
- Ability to identify problems, research alternatives, and resolve them.
- Advanced MS Office skills, Google Suite skills, and expertise with email and the web.
- Ability to manipulate 25 lbs.; sit, stand, or bend for long periods of time.
- Strong interpersonal and relationship building skills.
In Interpreter/Scheduler Specialist section
- Accent Modification, Accent Reduction
- Adult Aural Rehabilitation
- Apraxia of Speech in Adults
- Apraxia of Speech in Children
- Assistive Technology
- Auditory Processing Disorders
- Aural Rehabilitation for the Treatment of Speech Disorders in Children
- Hearing Aids for Children
- Cochlear Implants
- Hearing Aids
- Hearing Loss in Adults
- Hearing Loss in Children
- Hearing Protection
- Language-Based Learning Disabilities
- Speech Sound Disorders
- Traumatic Brain Injury
- Voice Disorders