Clinical Services Office Manager

We are currently seeking an Office Manager for our Clinical Services department. Our Clinical Services office provides assistance to individuals of all ages with speech-language and/or hearing issues. The Office Manager will work under the supervision of the Clinical Services Director and will be responsible for guiding, organizing, and monitoring all office operations, services, and procedures to ensure organizational effectiveness and efficiency.

Responsibilities will include, but are not limited to: 

HR Functions - Create and maintain office policies and procedures; evaluating, training and counseling of staff; aids staff members in functioning according to the responsibilities of their positions.

Clinician Credentialing - New clinician credentialing for all insurance companies accepted by HASA; reappointments and renewal of licenses; CAQH maintenance.

Administrative Functions - Troubleshoot computer hardware and software issues and help facilitate repair; inventory control and ordering of office supplies; direct patient flow; handling of patient inquiries and complaints; day-to-day office operations and workflow; help resolve issues from clinicians; coordination and utilization of staff to ensure maximum efficiency and excellent patient care at two practice locations; oversee time and attendance reporting for all administrative staff at two practice locations.

Scheduling Functions - BITP, speech evaluations, and recurring therapy appointments.

Insurance Functions - Charge entry; claims submission; HCFA transmission to fiscal office; research claim denials and assist with appeals; obtain and track pre-authorizations from insurance companies; verify benefits outside of billing company; help resolve client account complaints. 

Experience Required

Candidates should have an Associate’s in medical office administration; Bachelor’s degree preferred. The ideal individual should also have at least 2 years of relevant experience with strong computer and record keeping skills and be comfortable working with children, families, and adults with special needs. The position requires positive interpersonal skills, attention to detail, outstanding organizational skills, and knowledge of basic medical terminology and coding. Must be technologically proficient, meticulous, able to multi-task, and have good written and oral communication skills. The ability to maintain confidentiality according to HIPAA is essential.

Hearing and Speech AgencyHarry and Jeanette Weinberg Building 5900 Metro Drive Baltimore, MD 21215 410.318.6780