Hearing Hospitality: Black Eyed Suzie's - Hearing and Speech Agency

Hearing Hospitality: Black Eyed Suzie's

The moment HASA's team walked into Black Eyed Suzie's, we were drawn in by the vibrant atmosphere (even on a Monday!). Customers of all ages enjoyed good food and good service. After the Hearing Hospitality training, that good service also includes specific strategies to ease the challenges hard-of-hearing guests often face. 

The restaurant environment presents several communication challenges for individuals with affected hearing, including competing background noises, loud music, and poor lighting. These factors can make it difficult for individuals with hearing loss to interact with restaurant staff and other guests. Because 33% of adults over the age of 65 and half of adults over the age of 75 are hard of hearing, there are a large number of guests in a restaurant at any given time who could benefit from an enhanced environment.

“Hearing Hospitality” is an education and training program designed to help restaurant managers, hosts, servers and kitchen staff accommodate guests who are hard of hearing. HASA will conduct training workshops at participating restaurants to educate staff on the challenges individuals face and share practical service tips for creating an inclusive dining experience. For more information or to participate in the program, contact Lauren Albers at lalbers@hasa.org or by calling 410.318.6780 ext. 232. 

Hearing and Speech AgencyHarry and Jeanette Weinberg Building 5900 Metro Drive Baltimore, MD 21215 410.318.6780