Restaurants Prepare for Restaurant Week with Hearing Hospitality Training - Hearing and Speech Agency

Restaurants Prepare for Restaurant Week with Hearing Hospitality Training

We are thrilled to announce our partnership with La Cuchara to launch the Hearing Hospitality initiative just in time for Baltimore's Restaurant Week. Creating an inviting, accessible, and inclusive experience for guests is a priority for both organizations, which made the training time useful for everyone involved.The management and staff welcomed us last week to share tips about body language, seating, and taking both orders and reservations. The key is to ask the right questions and focus on communication. 

The restaurant environment presents several communication challenges for individuals with affected hearing, including competing background noises, loud music, and poor lighting. These factors can make it difficult for individuals with hearing loss to interact with restaurant staff and other guests. Because 33% of adults over the age of 65 and half of adults over the age of 75 are hard of hearing, there are a large number of guests in a restaurant at any given time who could benefit from an enhanced environment.

“Hearing Hospitality” is an education and training program designed to help restaurant managers, hosts, servers and kitchen staff accommodate guests who are hard of hearing. HASA will conduct training workshops at participating restaurants to educate staff on the challenges individuals face and share practical service tips for creating an inclusive dining experience. For more information or to participate in the program, contact Lauren Albers at lalbers@hasa.org or by calling 410.318.6780 ext. 232. 

HASAHarry and Jeanette Weinberg Building 5900 Metro Drive Baltimore, MD 21215 410.318.6780