HASA Concierge

HASA is looking for strong team member to deliver exceptional service to internal and external stakeholders. We are looking for a new team member to serve as the initial point of contact for community members, connecting customers, clients, donors to programs and services in a manner that results in a high-level of client and customer satisfaction.

Key Success Factors

  • Superior ability to prioritize and focus in a fast-paced environment
  • Ability to quickly learn and use new technology software applications
  • Positive telephone, email and other communication skills as contact with clients and others will be extensive and ongoing
  • Co-operative team player
  • Enjoys engaging and interacting with a variety of people
  • HASA cheerleader and hustler with an ability to ‘elevator pitch’ - “HASA know-it-all”
  • Flexible and willing to help out other departments as needed
  • A connector who seeks to connect community members with a wide menu of HASA offerings
  • Desire and ability to provide exceptional customer service
  • Embraces change and complexity
  • Appreciates accountability and independent responsibilities: proactive!
  • Likes to stay busy and wants to be involved in projects to their completion

Responsibilities

  • Serve as the face of HASA to on-campus guests; keep log of building visitors to collect data regarding their experience on-site
  • Educate visitors about HASA’s diverse program offerings via in-person and electronic communication
  • Answer basic incoming phone inquiries; forward more detailed needs to appropriate department; help guests register for special events and classes or check-in for a clinical appointment
  • Coordinate communication between internal and external stakeholders as needed; provide guidance to hourly staff and volunteers as needed
  • Work collaboratively with program staff to facilitate the exchange of ideas related to operations and logistics
  • Coordinate schedule of public users of meeting space and maintain record of space-use agreements
  • Update HASA lobby information displays, as needed (upstairs and downstairs); maintain supplies and lobby collateral materials
  • Check HASA inquiry email account daily; manage incoming and outgoing electronic and traditional mail
  • Data entry and compliance initiatives as needed

Key Performance Indicators

  • Low error rates and overall quality of work output
  • Motivating and effective management skills
  • Integration into the team
  • Ability to work independently in an occasionally stressful environment with extensive multi-client demands
  • Participation in organization-wide initiatives
  • Demonstration of evolving technical and communication skills

Qualifications

  • Must like people; strong interpersonal and relationship building skills
  • Strong ability to communicate verbally and in writing; ASL proficiency a plus
  • Team player with a positive “can-do” approach
  • Proficiency with Google Suite, Microsoft Word and Excel
  • High School diploma; college degree preferred
  • One to two years of work experience in a medical office setting or customer service; or a combination of education and work experience
  • Strong interpersonal and written communications skills
  • Ability to work independently and as a team member
  • Exceptional organizational skills
  • Ability to manipulate 25 lbs.; sit, stand, or bend for long periods of time
  • A general and growing knowledge of firm products and services in the practice area, and a general knowledge of products and services in other practice areas
  • Experience working for a nonprofit organization a plus; willingness to foster an environment of general delightfulness required.

HASAHarry and Jeanette Weinberg Building 5900 Metro Drive Baltimore, MD 21215 410.318.6780