Customer Service Specialist

GENERAL DESCRIPTION:  The Customer Service Specialist serves as integral support for the day-to-day operation of HASA, while also engaging with clients and other visitors. This position requires the ability to work efficiently and independently, while providing excellent customer service and assisting with various tasks. The Customer Service Specialist should be someone with outstanding communication skills, a positive attitude, and the willingness to take on additional duties, as needed.

The hours will be Monday - Friday, 11:00 a.m. - 7:00 p.m. 

RESPONSIBILITIES:

  • Answers ten-line phone system; communicates and coordinates with staff to connect clients to appropriate department.
  • Provides welcoming environment and information to clients, visitors and staff.
  • Maintains documents and forms in common areas.
  • Provides general administrative support to staff, as needed.
  • Assists Clinical Services staff with making phone calls, including resolution of billing concerns and appointment inquiries.
  • Resolves client and visitor feedback and conflicts.
  • Adheres to all HASA policies and procedures.
  • Supports the mission of HASA.
  • Other duties, as assigned.

MINIMUM REQUIREMENTS:

  • High School diploma or equivalent; Associate’s degree preferred.
  • Knowledge of American Sign Language; Deaf awareness, sensitivity and ADA knowledge preferred.
  • 1 - 2 years of customer service experience.
  • Strong interpersonal skills.
  • Ability to work independently, as well as in a team environment, to achieve results.
  • Exceptional communication skills, both oral and written.
  • Microsoft Office skills; willingness to learn or experience with electronic medical records is a must.
  • Ability to sit, stand, or bend for long periods of time.

Hearing and Speech AgencyHarry and Jeanette Weinberg Building 5900 Metro Drive Baltimore, MD 21215 410.318.6780