CIRS Interpreting Customer Service Representative

We are currently seeking a full-time Customer Service Representative for our CIRS Interpreting team. CIRS Interpreting provides interpreters for deaf and hard of hearing individuals. The Customer Service Representative will facilitate services to customers and interpreters and provide general administrative support to the CIRS team and all of HASA.

The primary duties of this position include processing customer requests for interpreters, managing client concerns and conflicts, maintaining customer requests and interpreter schedules, co-coordinate 24/7/365 coverage of emergency on-call schedule, providing support to CIRS and acting as a substitute in other HASA customer service related positions. 

Candidates must be fluent in American Sign Language and have a High School Diploma; Bachelor’s degree in Deaf Studies, Special Education or a related field is preferred. The ideal individual should also have 1 – 2 years of experience working in a high volume call center; be proficient in Microsoft Office; and have preferred knowledge of Deaf awareness, sensitivity, and ADA.

The working hours of this position are 10:30 a.m. – 7:00 p.m., Monday – Friday.

Hearing and Speech AgencyHarry and Jeanette Weinberg Building 5900 Metro Drive Baltimore, MD 21215 410.318.6780