Susan H. Glasgow, MA, CCC-SLP
Executive Director

Susan H. Glasgow has been the executive director of The Hearing and Speech Agency since 1994. She is responsible for strategic initiatives, formulating policies and implementing the policies of the Board of Directors, overseeing all of the organization’s activities, and representing the organization to the public.

Susan has chaired and served on national, state and local boards and committees dedicated to agency partnerships, strategic planning and legislative advocacy for people who are deaf or hard of hearing or who have speech and language disorders. She is a past chair of the National Association of Speech and Hearing Centers, a member of the American-Speech-Language-Hearing Association, the Maryland Speech-Language-Hearing Association and the Alexander Graham Bell Association. Susan has a master’s degree in speech-language pathology from the University of Tennessee. She is a certified, licensed speech-language pathologist.

Jill Berie, MS
Educational Director, Gateway School

Jill Berie brings 25 years of experience in special education to the management of the Gateway School. This non-public, special education program serves children ages 2 to 12  with mild to severe speech, language, or other communication difficulties. The school is approved by the Maryland State Department of Education. 

Jill received her Master of Science degree in special education from Bank Street College of Education in New York City and holds an Advanced Professional Certificate in Special Education: Infants to Grade 3; Special Education: Principal/Supervisor, and Reading Specialist: Grades K-12. She is a member of the Association of Supervision and Curriculum Development, the Council of Exceptional Children, and the National Staff Development Council.

Stephen Frank, CI & CT
VRI Director

Stephen (Steve) Frank is HASA's Video Remote Interpreting (VRI) Director. Steve will help build this portion of our business from the ground up by directing the VRI division within CIRS. Steve's experience includes being a community sign language interpreter, an interpreter for CIRS, an interpreter for the Social Security Administration, a video relay sign language interpreter, Russian spoken-language interpreter, program administrator, educator, and business owner.

Steve's responsibilities include assisting in the setup, equipping, management, and promotion of HASA's VRI services; managing personnel; giving presentations; and negotiating & administering contracts. 

Dianne McCullen
Director of Human Resources

Dianne McCullen is Director of Human Resources and is responsible for directing the recruitment, employee benefits programs, staff development, retirement plans, employee relations, policies and procedures, and HIPAA regulations.  

Joining HASA in October 2002 as the Executive Assistant to the Executive Director, Dianne assumed the responsibilities of Human Resources Manager in 2004. She brought with her more than 30 years of career experience in a variety of fields -- retail sales and management, training and education, office administration, and human resources, which has been invaluable to HASA and in her role as Director of Human Resources. 

A Wilson Merit Scholar and graduate of the Robert G. Merrick School of Business, University of Baltimore, Dianne earned a Bachelor of Science degree in business administration with concentrations in human resources and hotel hospitality. She is a member of Phi Theta Kappa Honor Society and SHRM (Society for Human Resource Management).

Marguerite Montgomery
Program Director, Centralized Interpreter Referral Service

Marguerite joined HASA in an administrative support capacity in 1986. Along with her sign-language skills, she brought her passion to provide the Maryland business community with qualified interpreters. Through Marguerite’s work and advocacy, numerous clients have become familiar with the value of Deaf culture.

In 1986 Marguerite assisted Miriam Zadek, a current board member, with establishing the Centralized Interpreter Referral Service (CIRS), a program that offers sign-language and oral interpreters, American Sign Language (ASL) courses, interpreting internships, and deaf awareness programs and advocacy in the community. Today, HASA’s CIRS program is one of the largest providers of sign-language and oral interpretation services in Maryland and the only one with nonprofit status.

Olga Polites, MS, CCC-SLP
Program Director, Clinical Services

Olga Polites graduated from Loyola College in Maryland, where she earned her Bachelor of Arts degree in Speech Pathology. She began her career working for the Baltimore City Public School System. In 1983 Olga joined the staff at The Hearing and Speech Agency, where she has worked for 29 years.

Olga began as a speech-language pathologist in Gateway School, and she then transferred to the Clinical Program where she worked at the Agency’s Scottish Rite Center. Since then, she was promoted to Director of the Clinical Services Program, where she is responsible for all audiology, speech-language pathology and occupational therapy services. 

Olga and her staff have developed the following programs: The Center for Fluency Enhancement, The Auditory-Oral Program, Maryland Keys to Communication, The Parent Resource Center for parents of children newly identified with hearing loss and the Cochlear Implant Lending Library for professionals working with children who are deaf or hard of hearing.

Donna E. Roberts
Chief Financial Officer

Donna has been the CFO since 1995. As a member of the leadership team, she partners with the senior management and the board finance and audit committee to develop and implement financial policy and strategies across the organization. She also works with the information and technology staff person to manage finance and accounting software packages and facilitates cross-department collaboration that ensures that all financial, IT, HR and data collection efforts support the organization’s evolving strategy. She is responsible for financial administration, budgeting, accounting systems, audit coordination and business planning. She earned a bachelor’s degree in accounting from Towson University prior to her years of professional experience.

John Sloan, MS, CCC-Fellow
Director of The Center for Fluency Enhancement | Director of Continuing Education

John is a speech-language pathologist with 30 years of service in public school, university, and clinical settings. He is a fellow of the American Speech-Language-Hearing Association and a board-certified specialist in the treatment of stuttering. John has presented more than 100 professional workshops and taught speech-language pathology and special education at Loyola University in Maryland and Stevenson University.

Helen N. Snyder
Director of Development

Helen works with the HASA Board of Directors and senior management in securing public and private funding. She is responsible for grant writing, donor research, support for all board-related fundraising efforts, and supervision of development staff. 

Before joining HASA, Helen served as the director of major gifts for the American Lung Association of Maryland and was the corporate and foundation gifts manager for the Baltimore Opera Company.

She earned a bachelor's degree in elementary education at the University of Maryland, College Park and maintains membership in the Association of Fundraising Professionals.